Dear cus­tomers,

we man­u­fac­ture our prod­ucts and solu­tions to the high­est qual­i­ty stan­dards. Low num­bers of returns, suc­cess­ful process audits and the long-term and reli­able use of our prod­ucts in the field under­line our efforts in this sphere.

We very much regret that a prod­uct that we have sup­plied has devel­oped faults. We would ask for your assis­tance so that we can give you the best pos­si­ble sup­port.

Please com­plete the ser­vice form to enable us to process your claim quick­ly and with­out any prob­lems.

Once we have received your com­plaint at our ser­vice & sup­port depart­ment, you will receive what we call an RMA num­ber. Please write this num­ber clear­ly on the pack­age and then send the goods in their orig­i­nal pack­ag­ing with new out­er pack­ag­ing back to us. Once we have received the goods, we will process the fault as quick­ly as pos­si­ble.

Your ser­vice con­tact details at a glace:

Pro­cess­ing com­plaints   +49 (0) 37468 660–12
Enquiries & orders   +49 (0) 37468 660–0
Ser­vice form   Ser­vice Form on the right side
Ser­vice mail adress

Service Form

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