Dear custo­mers,

we manu­fac­tu­re our pro­duc­ts and solu­ti­ons to the hig­hest qua­li­ty stan­dards. Low num­bers of returns, suc­cess­ful pro­cess audits and the long-term and reli­able use of our pro­duc­ts in the field under­line our efforts in this sphe­re.

We very much reg­ret that a pro­duct that we have sup­plied has deve­lo­ped faults. We would ask for your assi­s­tan­ce so that we can give you the best pos­si­ble sup­port.

Plea­se com­ple­te the ser­vice form to enab­le us to pro­cess your claim quick­ly and wit­hout any pro­blems.

Once we have recei­ved your com­p­laint at our ser­vice & sup­port depart­ment, you will recei­ve what we call an RMA num­ber. Plea­se wri­te this num­ber clear­ly on the packa­ge and then send the goods in their ori­gi­nal packa­ging with new outer packa­ging back to us. Once we have recei­ved the goods, we will pro­cess the fault as quick­ly as pos­si­ble.

Your ser­vice con­tact details at a glace:

Pro­ces­sing com­p­laints   +49 (0) 37468 660-12
Enqui­ries & orders   +49 (0) 37468 660-0
Ser­vice form   Ser­vice Form on the right side
Ser­vice mail adress

Ser­vice Form

Sup­port ENG
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