FAQ

Q?

What distinguishes washable keyboards from traditional keyboards?

A.

The general difference is that you are able to wash and disinfect the units without doing  them any damage.

Q?

Is it risky to use normal PC keyboards in hygiene-sensitive areas?

A.

Definitely! Because of their structure, keyboards are ideal breeding grounds for all kinds of germs. They absorb pollution from the surrounding area and therefore form fertile ground for pathogens.

Q?

How can you justify purchasing a comparatively expensive keyboard?

A.

How can you justify neglecting hygiene and therefore the probable risk of an infection?

Q?

Can I immerse GETT keyboards and mice in cleaning solutions or wash them under running water?

A.

All our models in the Basic, Advanced and Professional series can be fully cleaned. You can find more detailed cleaning instructions here.

Q?

Can the devices be disinfected?

A.

All our models in the Advanced and Professional series can be fully disinfected. You will find more details here.

Q?

What does IP68 mean?

A.

IP68 is an internationally standard classification system, which describes the complete features of a particular device in terms of it being dust-proof and waterproof.  The term NEMA 6 is recognized in the USA.

Q?

Why are the products divided into three categories?

A.

Because there are different requirements for different areas of usage. An operating theatre in a hospital requires different standard criteria for a keyboard than a reception desk at a doctor’s practice. We use different products depending on the intensity of the exposure to bacteria or the probability that contamination might take place.

Q?

Do GETT keyboards have anti-microbial properties?

A.

We provide a model with a special anti-microbial coating. We use this to cope with a few fields of application, which face very special levels of exposure to bacteria. However, in principle, we do not recommend any products with an anti-microbial surface. Firstly, the general and active effectiveness against relevant germs is too low. Secondly, evidence has suggested that this provides an illusory sense of security and leads to neglect in hygiene practices. It is our belief that anti-microbial surfaces on their own do not improve hygiene levels.

Q?

Do the keyboards have warranties?

A.

There is a two-year warranty on all the devices. During this time you can report any complaints about faults directly to us. We also offer additional guarantees of three or four years for products in the Advanced and Professional series.

Q?

Can private customers purchase GETT keyboards too?

A.

We only sell our products to commercial customers. If you are a private customer, you can obtain your device from a local dealer.

Q?

Where are GETT keyboards manufactured?

A.

We produce our Indukey products at our factory in Germany. Our aim is to provide the highest product quality Made-in-Germany, which is reflected in a long serviceable life and operating reliability for our customers.  We also offer products of selected OEM brands for our customers.