FAQ

Q?

What distinguishes washable keyboards from traditional keyboards?

A.

The gen­er­al dif­fer­ence is that you are able to wash and dis­in­fect the units with­out doing  them any dam­age.

Q?

Is it risky to use normal PC keyboards in hygiene-sensitive areas?

A.

Def­i­nite­ly! Because of their struc­ture, key­boards are ide­al breed­ing grounds for all kinds of germs. They absorb pol­lu­tion from the sur­round­ing area and there­fore form fer­tile ground for pathogens.

Q?

How can you justify purchasing a comparatively expensive keyboard?

A.

How can you jus­ti­fy neglect­ing hygiene and there­fore the prob­a­ble risk of an infec­tion?

Q?

Can I immerse GETT keyboards and mice in cleaning solutions or wash them under running water?

A.

All our mod­els in the Basic, Advanced and Pro­fes­sion­al series can be ful­ly cleaned. You can find more detailed clean­ing instruc­tions here.

Q?

Can the devices be disinfected?

A.

All our mod­els in the Advanced and Pro­fes­sion­al series can be ful­ly dis­in­fect­ed. You will find more details here.

Q?

What does IP68 mean?

A.

IP68 is an inter­na­tion­al­ly stan­dard clas­si­fi­ca­tion sys­tem, which describes the com­plete fea­tures of a par­tic­u­lar device in terms of it being dust-proof and water­proof.  The term NEMA 6 is rec­og­nized in the USA.

Q?

Why are the products divided into three categories?

A.

Because there are dif­fer­ent require­ments for dif­fer­ent areas of usage. An oper­at­ing the­atre in a hos­pi­tal requires dif­fer­ent stan­dard cri­te­ria for a key­board than a recep­tion desk at a doctor’s prac­tice. We use dif­fer­ent prod­ucts depend­ing on the inten­si­ty of the expo­sure to bac­te­ria or the prob­a­bil­i­ty that con­t­a­m­i­na­tion might take place.

Q?

Do GETT keyboards have anti-microbial properties?

A.

We pro­vide a mod­el with a spe­cial anti-micro­bial coat­ing. We use this to cope with a few fields of appli­ca­tion, which face very spe­cial lev­els of expo­sure to bac­te­ria. How­ev­er, in prin­ci­ple, we do not rec­om­mend any prod­ucts with an anti-micro­bial sur­face. First­ly, the gen­er­al and active effec­tive­ness against rel­e­vant germs is too low. Sec­ond­ly, evi­dence has sug­gest­ed that this pro­vides an illu­so­ry sense of secu­ri­ty and leads to neglect in hygiene prac­tices. It is our belief that anti-micro­bial sur­faces on their own do not improve hygiene lev­els.

Q?

Do the keyboards have warranties?

A.

There is a two-year war­ran­ty on all the devices. Dur­ing this time you can report any com­plaints about faults direct­ly to us. We also offer addi­tion­al guar­an­tees of three or four years for prod­ucts in the Advanced and Pro­fes­sion­al series.

Q?

Can private customers purchase GETT keyboards too?

A.

We only sell our prod­ucts to com­mer­cial cus­tomers. If you are a pri­vate cus­tomer, you can obtain your device from a local deal­er.

Q?

Where are GETT keyboards manufactured?

A.

We pro­duce our Indukey prod­ucts at our fac­to­ry in Ger­many. Our aim is to pro­vide the high­est prod­uct qual­i­ty Made-in-Ger­many, which is reflect­ed in a long ser­vice­able life and oper­at­ing reli­a­bil­i­ty for our cus­tomers.  We also offer prod­ucts of select­ed OEM brands for our cus­tomers.

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