FAQ

Q?

What distinguishes washable keyboards from traditional keyboards?

A.

The gen­er­al dif­fer­ence is that you are able to wash and dis­in­fect the units with­out doing  them any damage.

Q?

Is it risky to use normal PC keyboards in hygiene-sensitive areas?

A.

Def­i­nite­ly! Because of their struc­ture, key­boards are ide­al breed­ing grounds for all kinds of germs. They absorb pol­lu­tion from the sur­round­ing area and there­fore form fer­tile ground for pathogens.

Q?

How can you justify purchasing a comparatively expensive keyboard?

A.

How can you jus­ti­fy neglect­ing hygiene and there­fore the prob­a­ble risk of an infection?

Q?

Can I immerse GETT keyboards and mice in cleaning solutions or wash them under running water?

A.

All our mod­els in the Basic, Advanced and Pro­fes­sion­al series can be ful­ly cleaned. You can find more detailed clean­ing instruc­tions here.

Q?

Can the devices be disinfected?

A.

All our mod­els in the Advanced and Pro­fes­sion­al series can be ful­ly dis­in­fect­ed. You will find more details here.

Q?

What does IP68 mean?

A.

IP68 is an inter­na­tion­al­ly stan­dard clas­si­fi­ca­tion sys­tem, which describes the com­plete fea­tures of a par­tic­u­lar device in terms of it being dust-proof and water­proof.  The term NEMA 6 is rec­og­nized in the USA.

Q?

Why are the products divided into three categories?

A.

Because there are dif­fer­ent require­ments for dif­fer­ent areas of usage. An oper­at­ing the­atre in a hos­pi­tal requires dif­fer­ent stan­dard cri­te­ria for a key­board than a recep­tion desk at a doctor’s prac­tice. We use dif­fer­ent prod­ucts depend­ing on the inten­si­ty of the expo­sure to bac­te­ria or the prob­a­bil­i­ty that con­t­a­m­i­na­tion might take place.

Q?

Do the keyboards have warranties?

A.

There is a two-year war­ran­ty on all the devices. Dur­ing this time you can report any com­plaints about faults direct­ly to us. We also offer addi­tion­al guar­an­tees of three or four years for prod­ucts in the Advanced and Pro­fes­sion­al series.

Q?

Can private customers purchase GETT keyboards too?

A.

We only sell our prod­ucts to com­mer­cial cus­tomers. If you are a pri­vate cus­tomer, you can obtain your device from a local deal­er.

Q?

Where are GETT keyboards manufactured?

A.

We pro­duce our Indukey prod­ucts at our fac­to­ry in Ger­many. Our aim is to pro­vide the high­est prod­uct qual­i­ty Made-in-Ger­many, which is reflect­ed in a long ser­vice­able life and oper­at­ing reli­a­bil­i­ty for our cus­tomers.  We also offer prod­ucts of select­ed OEM brands for our customers.